Return & Exchange Policy

Return & Exchange Policy – Ravaayat Herbals

Your satisfaction is our priority. If you’re not fully happy with your purchase, we’re here to help.

🔁 14-Day Return & Exchange Window

We offer a 14-day return and exchange policy from the date you receive your order. To be eligible:

  • Item must be unused, unopened, and in original packaging

  • You must provide a valid proof of purchase (order number or receipt)

  • Return request must be made within 14 days of receiving the product

❌ Non-Returnable Items

For safety and hygiene reasons, the following cannot be returned or exchanged:

  • Opened or used products

  • Herbal powders, oils, or skin-applied items once unsealed

  • Items on sale or marked final

🧾 How to Request a Return or Exchange

  1. Contact us at 📧 ravaayatherbals@gmail.com or 📱 0300-4390615

  2. Mention your order number, product name, and reason for return/exchange

  3. Our team will guide you through the process and confirm return eligibility

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrectly delivered

  • We recommend using a trackable courier service for returns

💸 Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection

  • If approved, your refund will be processed within 7–10 working days via your original payment method

🔄 Exchanges

  • If you'd like to exchange a product (e.g., for a different item), mention it in your return request

  • Exchange is subject to stock availability

🤝 We’re Here to Help

We’re committed to providing quality herbal care and outstanding service. If you’re ever unsure or need help with your order, just reach out — we’ll make it right.

📧 ravaayatherbals@gmail.com
📱 0300-4390615